Digital products and personalized services
Zent // Fit sells digital guides and personalized fitness and nutrition services. Because these products can be delivered immediately or prepared specifically for you, refund eligibility depends on the stage of your order.
Ready-made digital products
Once a digital product has been delivered or accessed, refunds are generally not available except where the file is defective, the order was duplicated, or applicable law requires otherwise.
Personalized plans
You may request cancellation before work on your personalized plan begins. Once your questionnaire has been reviewed or preparation has started, a refund may be reduced or unavailable to the extent permitted by applicable law. If Zent // Fit is unable to provide the purchased service, you will receive a full refund for the undelivered service.
Problems with an order
If you receive the wrong file, cannot access your purchase, or believe there is an error, contact eurokit.kat@proton.me with your order number. We will review the issue and work to provide a replacement, correction, or refund where appropriate.
Nothing in this policy limits any mandatory consumer rights that apply to you.