At Zent // Fit, we provide digital fitness and nutrition products, including personalized plans and guidance. Because our products are digital and may be created or customized specifically for you, different refund rules apply than for physical goods.
Before work begins
If you request a cancellation before we have started preparing or personalizing your order, please contact us as soon as possible. Where possible, we will cancel the order and issue a refund to the original payment method.
Personalized and digital products
Once work on a personalized plan has started, or once digital content has been delivered or made accessible, the order is generally non-refundable because the service has already been performed or the digital product has been supplied.
Problems with your order
If you receive the wrong product, cannot access your digital content, or believe your order was not delivered as described, contact us within 14 days of delivery. We will review the issue and, where appropriate, provide a correction, replacement, or refund.
Refund processing
Approved refunds are sent to the original payment method. Processing times depend on your bank or payment provider.
Consumer rights
Nothing in this policy limits any mandatory consumer rights that apply to you under applicable law.
Contact us
For refund or order questions, email us at support@zentfit.store. If you are waiting for a response, please check your spam or junk folder.
Last updated: September 1, 2026.